Exchange & Refunds
For Domestic Order Returns & Exchanges
Not happy with your product or need to exchange? Return it to us within 30 days, and we’ll be able to proceed with your request.
In order to be eligible for a refund/exchange, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund/exchange.
You will need your order number and the shipping zip code.
For International Order Returns
If for any reason you are not satisfied with your purchase, please contact us at jbvthemovement@gmail.com and we will provide you with further instructions on how to initiate your international return.
If anything is unclear or you have more questions feel free to contact our customer support team.
If you have requested a refund, the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.